God Bless UPNE

The good people at the University Press of New England have called me three times since last week to make sure that what appeared to be a double charge on my credit card was corrected. It was.

Maybe there are not a lot of people ordering books from them directly, because this is customer service unlike any other I have encountered. Maybe not— god knows anyone working at a small university press has a lot of others things to do than make sure some guy in Chicago is pleased with his purchase.