Monday, April 14, 2008

God Bless UPNE

The good people at the University Press of New England have called me three times since last week to make sure that what appeared to be a double charge on my credit card was corrected. It was.

Maybe there are not a lot of people ordering books from them directly, because this is customer service unlike any other I have encountered. Maybe not— god knows anyone working at a small university press has a lot of others things to do than make sure some guy in Chicago is pleased with his purchase.